Call Centre Agent jobs
Are you passionate about customer service and experienced in the insurance call centre environment? FNB, a proud division of the FirstRand Group, is now hiring eight highly motivated Call Centre Agent jobs to join our contract-based teams located across various provinces in South Africa. If you’re ready to take the next step in your customer service career, we invite you to be part of a dynamic, inclusive, and innovation-driven workplace.
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Why Work with FNB?
At FNB, we are #Changeables—adaptable minds and resilient spirits that challenge norms and redefine banking experiences. Our call centre environment is more than a workspace; it’s a collaborative innovation hub. Here, our people are valued, supported, and empowered to grow.
We offer:
- A supportive and diverse working environment
- An opportunity to gain exposure in the financial sector
- Skill development programs and access to mentorship from experts
- A chance to contribute to real change in how we serve customers
Job Title: Contract Call Centre Agent
Division: FNB Customer Contact Centre
Employer: FirstRand Bank Limited
Job Type: Fixed-term Contract
Location: Multiple Provinces (Remote flexibility may apply)
Vacancies: 8 Positions Available
Application Deadline: Not specified
Key Responsibilities: Call Centre Agent jobs
Your role will involve handling a variety of customer service functions, including but not limited to:
- Responding to inbound and outbound calls with professionalism and accuracy
- Assisting clients with insurance policy amendments via phone or email
- Managing client retention efforts with care and persuasion
- Logging and tracking customer queries using CRM systems
- Meeting performance benchmarks and ensuring first-call resolution (FCR)
- Upholding confidentiality and regulatory compliance standards
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Required Experience and Skills
Ideal candidates for the Call Centre Agent roles will meet the following criteria:
Minimum Qualifications: Call Centre Agent jobs
- Matric Certificate or equivalent qualification
- Additional certifications in Customer Service or Insurance Administration are advantageous
Essential Experience:
- 1–3 years of call centre experience in a long-term insurance environment
- Proven history in customer retention and policy servicing
- Familiarity with client communication over email and telephone
- Fluency in English and one other South African official language
- Proficiency in CRM software and call centre technologies
Key Competencies: Call Centre Agent jobs
- Excellent verbal and written communication skills
- Empathy-driven customer engagement
- Resilience and adaptability in high-volume call settings
- Strong time management and problem-solving skills
Employment Equity and Inclusion
FNB and FirstRand are committed to equality, diversity, and inclusion. Appointments will be made in alignment with the FirstRand Employment Equity Plan. We encourage applications from individuals with disabilities and provide support for voluntary disclosure in a confidential setting.
Why This Role Is Your Next Career Move
Joining FNB’s customer contact team means joining a brand built on excellence, innovation, and care. We don’t just answer calls—we solve problems, build relationships, and create memorable experiences that impact lives and shape futures.
This is your opportunity to:
- Enhance your professional profile
- Work with South Africa’s leading financial institution
- Build a pathway to permanent career growth
Apply Today – Let Your Voice Be Heard
Don’t wait—submit your application and become part of a forward-thinking team that redefines customer service in financial services. Be the voice that makes a difference. Be the change. Be FNB.
👉 Click here to apply via HBAgency now.
📅 Closing Date: To be confirmed – apply early to avoid disappointment.
📍 Location Flexibility: Multiple provinces across South Africa
Frequently Asked Questions
Is this a permanent position?
No, these are contract-based roles, with potential for renewal or absorption based on performance and business needs.
Are remote positions available?
While the roles are province-specific, some flexibility for remote work may be available, depending on team structure and location.
What systems should I be familiar with?
You should be comfortable using call centre software, email communication tools, and CRM systems.
Can individuals with disabilities apply?
Absolutely. FNB strongly supports the inclusion and empowerment of individuals with disabilities.
