FirstRand’s FNB South Africa is seeking dynamic and skilled Call Centre Agents to join their team across different provinces. If you have a passion for customer service and experience in long-term insurance, this could be your next career move. Applications are open now – don’t miss this opportunity! Call Centre Jobs South Africa
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Position: Call Centre Jobs (x8 Contract Positions)
Company: FirstRand – FNB South Africa
Location: Various Provinces, South Africa
Closing Date: Not Specified – Apply Soon!
About FNB Call Centre Jobs
FNB is a leading financial institution in South Africa, known for innovation and customer-centric solutions. As part of the FirstRand Group, FNB is committed to delivering exceptional service and fostering a culture of growth and adaptability. The company values diversity, creativity, and expertise, making it an ideal workplace for professionals looking to thrive in a fast-paced environment.
Job Description
As a Call Centre Agent at FNB, your primary responsibility will be to handle incoming and outgoing customer calls, electronic communications, and queries in line with standard operating procedures. Your role will ensure that customer needs are met while supporting business objectives.
Key Responsibilities: Call Centre Jobs South Africa
- Respond to customer inquiries via phone and email efficiently.
- Assist clients with policy amendments based on their instructions.
- Manage customer retention strategies to enhance satisfaction.
- Maintain accurate records of customer interactions.
- Follow compliance and regulatory guidelines in all communications.
Ideal Candidate Profile
You Are a Great Fit If You Have:
✅ 1-3 years of experience in a long-term insurance call centre environment.
✅ A Matric certificate or equivalent qualification.
✅ Strong communication and telephonic skills.
✅ Experience in customer service, policy amendments, and retentions.
Additional Preferred Skills: Call Centre Jobs South Africa
- Experience in an insurance call centre setting.
- Ability to handle customer queries professionally and efficiently.
- Strong problem-solving skills and attention to detail.
Why Join FNB Call Centre Jobs South Africa ?
- Be part of a leading financial institution with a strong reputation.
- Work in a supportive and diverse environment that encourages growth.
- Opportunities for skill development and career advancement.
- Contribute to a company that values innovation and customer satisfaction.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Employment Equity & Inclusivity
FNB is committed to Employment Equity and encourages applications from individuals with disabilities. Disclosure of disability information is voluntary and will be kept confidential unless required by law.
How to Apply Call Centre Jobs South Africa
If you meet the requirements and are ready to take the next step in your career, apply now!
Don’t wait – submit your application today and become part of the FNB team!
