Call Center Workers Vacancies and Administrators at Old Mutual

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Call Center Workers Vacancies and Administrators at Old Mutual

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Administrators and Call Center Workers Vacancies

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Job Description
Administrators and Call Center Workers Agent: Call Centre Inbound & Outbound

Table of Contents

Minimum requirements: Call Center Workers Vacancies

Grade 12;
1 – 2 years’ experience in retirement fund administration will be an advantage;
Knowledge of MS Office applications and spreadsheet proficiency is essential;
Analytical skills are essential;
Strong written and verbal communication skills;
Proven ability to meet and exceed tough business targets on a consistent basis;
Ability to work under pressure whilst remaining professional;
Ability to work independently and within a team; and
A passion for customer service and relationship building.

Among the duties and responsibilities are:

Management and performance of daily retirement fund administration operational deliveries;
Preparing monthly member and fund reconciliations;
Processing investment applications;
Accurate and timeous payments of benefits;
Update and maintain accurate fund data, records, and systems;
Document preparation and administrative liaison functions, such as preparing member benefit statements, administration reports, annual reviews, and transfer certificates;
Ensure service level agreements and key performance indicators are adhered to;
Provide administrative support to Participating Employers and Members;
Implementing annual reviews on participating employers under an umbrella scheme;
Loading of the interest rates on the administration system;
Administer Participating Employers and Members information; and
Perform general office administration and related functions.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities
Administration

Best practices for Microsoft documents, databases, and other departmental systems should be created, updated, and supported. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Management of Documents
Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation
Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Planning and Allocation of Work
Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

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Operations Management
Carry out operational tasks by following established processes. To meet performance standards, this will require adjusting multiple settings or parameters.

Internal Client Relationship Management
By assisting others in establishing productive working relationships, you can help manage internal client relationships.

Operational Compliance
Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis
Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, and Resource Scheduling are some of the areas covered.

Competencies: