Tsebo Call Centre Agent Jobs 2026: Full-Time Position Available in Rustenburg

Tsebo Facilities Solutions is inviting applications for a Call Centre Agent position based in Rustenburg, North West. The full-time opportunity is listed under reference number TSE261015-2, with an advertised closing date of 2 November 2026.

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The position is suited to candidates with Matric, call centre or customer service experience, computer skills and an understanding of customer communication processes. The successful candidate will support facilities management operations by handling service-related calls, monitoring the Building Management System (BMS) and coordinating communication between customers and service providers.

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For South African job seekers interested in customer service and facilities management, this vacancy offers an opportunity to apply their communication and administrative abilities in a facilities management environment.

Tsebo Call Centre Agent Jobs 2026: Opportunity Overview

Below are the available details about the advertised position.

Opportunity Details	Information
Employer	Tsebo Facilities Solutions
Position	Call Centre Agent
Reference Number	TSE261015-2
Job Type	Full-Time
Location	Rustenburg
Province	North West
Country	South Africa
Closing Date	2 November 2026
Minimum Education	Grade 12 / Matric
Experience	1–2 years
Application Method	Not confirmed in the available information

Applicants should use the reference number when checking the vacancy and verifying the correct application instructions.

About Tsebo Facilities Solutions

Tsebo Facilities Solutions operates as part of Tsebo Solutions Group, an African provider of integrated workplace management solutions.

The group provides services across several areas, including catering, facilities management, cleaning and hygiene, pest control, energy, procurement, workspace design, engineering and remote camps.

Its business approach focuses on helping clients manage costs, risks and operational complexity while improving service quality, efficiency and productivity.

Employee development is also identified as an important part of the organisation’s approach. The advertised Call Centre Agent position falls within its facilities solutions operations.

What Does the Call Centre Agent Position Involve?

The Call Centre Agent will support the management of facilities-related service requests and communication.

An important part of the position involves using the Building Management System to monitor operational alerts and record incoming service calls. The employee will also help ensure that reported problems reach the correct departments or service providers.

The responsibilities outlined in the vacancy include the following:

1. Managing Incoming Calls

The successful candidate will receive and record incoming calls on the BMS system.

This includes capturing relevant information such as:

• Caller details.
• Building location.
• Information about the reported fault.
• Additional relevant remarks.

Calls must be categorised, prioritised and directed to the appropriate department or service provider. Once work has been completed, the employee must ensure that the relevant records are updated and properly closed.

2. Monitoring the Building Management System

The position also involves monitoring the Building Management System for operational alerts and alarms.

The employee will be expected to examine alarm indications, monitor critical equipment and processes, and initiate escalation or corrective action where necessary.

A working understanding of BMS monitoring systems is therefore relevant to this position.

3. Customer Service and Communication

Customer communication is another important responsibility.

The Call Centre Agent must respond within the required timeframes and provide callers with updates about the progress of their reported issues.

The role also involves obtaining customer feedback and confirming satisfaction after service requests have been completed.

Professional telephone manners, politeness and a customer-focused approach are important aspects of the position.

4. Coordinating Service Providers

The employee will communicate with internal and external service providers to establish the progress of outstanding calls.

Where requests are delayed or have not received attention, the appropriate escalation procedures must be followed.

Recurring service delays and poor service must also be reported to management.

5. Reporting and Workplace Compliance

Additional responsibilities include preparing operational reports when requested and sharing daily observations with the Building Manager.

The employee must also comply with the organisation’s Safety, Health, Environmental and Quality (SHEQ) Management System requirements.

The vacancy specifically refers to applicable ISO 9001, ISO 14001 and ISO 45001 standards, as well as company policies, procedures and legal requirements.

Requirements for the Tsebo Call Centre Agent Position

Candidates interested in applying should carefully review the qualifications, experience and capabilities listed in the advertisement.

Educational requirements

The advertised minimum educational requirement is:

• Grade 12 or Matric.

The following additional qualification is listed as beneficial:

• A recognised Call Centre Certificate.
• A certificate or diploma in secretarial studies or office administration.

These additional qualifications are described as beneficial rather than compulsory in the supplied vacancy information.

Work experience

Applicants should have:

• Between one and two years of experience in a call centre or similar customer service environment.
• Customer service experience.
• Working knowledge of Building Management Systems.

Computer literacy

Candidates should have computer skills, particularly in the following Microsoft applications:

• MS Word.
• MS Excel.
• MS PowerPoint.
• MS Access.

Additional skills and competencies

The employer also identifies several abilities relevant to the position:

• Good telephone etiquette.
• Strong written and verbal communication skills.
• Customer service orientation.
• Ability to organise, plan and prioritise tasks.
• Ability to follow written and verbal instructions.
• Familiarity with building layouts and facilities infrastructure.
• Understanding of electrical fixtures, fittings, repairs and maintenance activities.
• Familiarity with BMS monitoring and call logging processes.
• Ability to collect information and prepare reports.

Applicants should assess their experience against these requirements before submitting an application.

Where Is the Tsebo Vacancy Located?

The advertised position is based in Rustenburg, North West Province, South Africa.

The location is particularly important for applicants who are considering employment opportunities outside their current residential areas.

The vacancy identifies the position as full-time. However, specific working hours, shift arrangements, reporting arrangements and the exact workplace address are not confirmed in the available information.

Applicants should verify these details with the employer before making arrangements related to the position.

Salary, Benefits and Contract Duration

The supplied vacancy information does not specify the salary or remuneration package for the Call Centre Agent position.

There is also no confirmed information about:

• Monthly salary.
• Additional benefits.
• Working hours.
• Contract duration.
• Overtime arrangements.

Candidates should not assume that any particular salary or benefit is included.

It is advisable to request clarification about remuneration and employment conditions through the official recruitment channel before accepting an offer.

How to Apply for the Tsebo Call Centre Agent Job

The supplied vacancy information identifies Tsebo Facilities Solutions as the employer and provides the position reference number TSE261015-2.

However, it does not include a confirmed application link, recruitment email address, website application page or other submission instructions.

Applicants should therefore consult the original Tsebo vacancy advertisement or the employer’s official recruitment platform to establish the correct application procedure.

Do not send personal documents to unverified individuals or addresses claiming to represent the employer.

When checking the opportunity, make sure that the position title and reference number match the advertised vacancy.

Documents Applicants Should Prepare

The supplied information does not provide a confirmed list of compulsory application documents.

However, job seekers can prepare their general employment application information in advance.

This may include an updated CV and relevant academic records. Clear certified documents should be prepared if requested by the employer.

Always follow the actual application instructions when submitting documents. Do not assume that additional certificates or supporting documents are compulsory unless the employer specifies them.

Closing Date for the Tsebo Call Centre Agent Vacancy

The advertised closing date is 2 November 2026.

Applicants interested in the position should take note of this date and verify the application deadline through the original vacancy source.

Since the application method has not been confirmed in the available information, candidates should establish where and how applications must be submitted before the deadline.

Source of the Vacancy and Important Verification

The vacancy information supplied for this article identifies Tsebo Facilities Solutions as the employer and provides the reference number TSE261015-2.

The advertisement includes the position description, responsibilities, qualifications, experience requirements and Rustenburg location.

However, the application URL, salary, working hours and contract duration have not been provided.

Applicants should verify the latest vacancy information, recruitment instructions and any additional requirements directly through the employer’s official recruitment source before submitting personal information.

SUBMITYOURCV Advice: Prepare Before Applying

A well-prepared application can help you present your qualifications and experience clearly.

Before applying for the Tsebo Call Centre Agent position, make sure you:

• Update your CV and include relevant customer service experience.
• Ensure that your telephone number and email address are correct.
• Upload clear certified documents if requested.
• Double-check your academic information.
• Prepare your relevant academic records.
• Keep copies of your application confirmation.
• Review your application before submitting it.

Submitting an incomplete application may reduce your chances of being shortlisted.

SUBMITYOURCV Advice

If you meet the advertised requirements, do not wait until the last day to apply. Municipal recruitment systems often experience heavy traffic close to closing dates, and last-minute technical problems could prevent an application from being submitted successfully.

Before applying, make sure your CV is updated, your academic records are ready and your proof of residence is available.

Although this particular vacancy is advertised by Tsebo Facilities Solutions rather than a municipality, preparing your documents early is useful when applying for employment opportunities.

If you are still completing a qualification and need workplace exposure to graduate, continue looking for relevant internships and Work-Integrated Learning opportunities that match your studies.

Do not depend on one application alone. Continue applying for suitable vacancies and workplace opportunities while keeping track of their individual requirements and deadlines.

Frequently Asked Questions

1. Who can apply for the Tsebo Call Centre Agent position?

The advertised minimum educational requirement is Grade 12 or Matric. Candidates should also have one to two years of experience in a call centre or similar customer service environment.

2. Where is the Tsebo Call Centre Agent vacancy based?

The position is based in Rustenburg, North West Province, South Africa.

3. What is the reference number for this vacancy?

The reference number is TSE261015-2. Applicants should use this number when verifying the advertised opportunity.

4. Is a Call Centre Certificate compulsory?

The advertisement identifies a recognised Call Centre Certificate, or a certificate or diploma in secretarial or office administration, as beneficial. Matric is listed as the minimum educational requirement.

5. Is the salary for the Tsebo position confirmed?

No. The salary and any additional employment benefits are not confirmed in the available vacancy information. Applicants should verify remuneration directly with the employer.

6. How can I apply for the Tsebo Call Centre Agent job?

The supplied information does not include a confirmed application link or email address. Applicants should consult the original employer vacancy advertisement for the correct submission instructions.

7. When does the Tsebo Call Centre Agent vacancy close?

The advertised closing date is 2 November 2026. Applicants should verify the deadline and application procedure through the employer’s recruitment source.

Final Thoughts

The Tsebo Facilities Solutions Call Centre Agent vacancy provides an employment opportunity for candidates with Matric, relevant customer service experience and computer literacy.

The position combines telephone-based customer service, service request administration, BMS monitoring and coordination with facilities service providers.

Interested candidates should carefully review the advertised requirements and verify the application process before submitting their details.

Remember to use reference number TSE261015-2 when checking the vacancy.

For more South African jobs, internships, learnerships, bursaries and workplace opportunities, continue visiting SUBMITYOURCV for employment updates and application guidance.

By AMINA SECHABA
Published: 30 October 2026
Updated: 30 October 2026