Join the vibrant Mr Price family and become a vital part of our customer-focused team! We’re looking for enthusiastic and dedicated Call Centre Agent to ensure our customers receive exceptional service and support. If you‘re passionate about helping people, have a knack for problem-solving, and thrive in a dynamic environment, this is the perfect opportunity for you to launch or elevate your career.
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What You’ll Be Doing: Call Centre Agent
As a key member of our team, you’ll be the first point of contact for our valued customers, ensuring their inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally. Your responsibilities will include:
- Providing Exceptional Customer Service: Addressing customer queries, correspondence, and needs promptly to ensure satisfaction and minimize backlogs and complaints. You’ll be the friendly voice of Mr Price, dedicated to resolving issues and exceeding expectations.
- Verifying Customer Information: Telephonically confirming employment and personal details provided on store application forms, ensuring accuracy and security.
- Maintaining Accurate Records: Updating customer details on relevant Debtor’s systems to ensure an up-to-date and accurate customer database.
- Processing Store Card Applications (Outbound Agents): Proactively processing store card applications across all divisions to expand our customer and credit base.
What’s In It For You? We Believe in Rewarding Our Team!
At Mr Price, we value our employees and offer a fantastic package to support your growth and well-being:
- Attractive Incentives: Be rewarded for your hard work and dedication with exciting incentives when you achieve your targets!
- Career Growth Opportunities: Invest in your future with our extensive learning and development programs designed to help you advance your career within Mr Price.
- Generous Staff Discounts: Enjoy significant discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- Share Scheme (After 1 Year of Service): Become a part-owner of our success! After one year of permanent service, you can join our share scheme and build your financial security with the long-term growth of the company.
- Vibrant and Energetic Work Environment: Join a dynamic and supportive team where every day brings new opportunities and challenges.
- Health and Wellness Programs: Prioritize your well-being with our comprehensive health and wellness programs and benefits.
- Recognition and Rewards: Get recognized and rewarded for your achievements through our exciting incentive programs.]
FIND MORE OPPORTUNITIES AVAILABLE HERE:
What We’re Looking For: Call Centre Agent
We’re seeking individuals who are motivated, customer-focused, and possess the following qualifications:
- Education: Grade 12
- Experience:
- Minimum 1 year of call centre experience (preferably in new accounts).
- Accounts applications processing experience is advantageous.
- Skills and Knowledge:
- Strong understanding of relevant industry legislation, including the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA (Independent Communications Authority of South Africa).
- Excellent communication skills with clear and effective verbal communication to assist customers with account setup and inquiries.
- Strong problem-solving skills with the ability to quickly identify issues and provide effective solutions.
- Exceptional attention to detail to ensure accuracy in customer information and account setup processes.
Ready to Be Part of the Mr Price Success Story? Call Centre Agent
If you’re a driven and customer-centric individual looking for a rewarding career opportunity, we encourage you to apply! Join Mr Price and become part of a team that values its employees and offers a fantastic environment for growth and success.
Don’t miss out on this exciting opportunity to build your career with a leading South African retailer! Apply now!
