Contact Centre Consultant Jobs: eThekwini Municipality Vacancy Paying Up to R316,060

Job seekers with Grade 12 and relevant customer service or administrative experience can consider a Contact Centre Consultant opportunity with eThekwini Municipality in Durban, KwaZulu-Natal. The vacancy is listed within the municipality’s Technical Services cluster and offers a remuneration range of R243,479.01 to R316,060.58 per year.

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Content Type: NewsArticle
Focus Keyphrase: Contact Centre Consultant Jobs

The position is based on-site in Durban and falls under the Contact Centre EWSCSSCC Department within eThekwini Water Services. Applicants should carefully review the requirements before submitting an application to determine whether their qualifications and experience match the advertised criteria.

Contact Centre Consultant Jobs in Durban

The Contact Centre Consultant position is classified under Clerical/Administration and carries job identification number 1540. The position is full-time and is graded at T07.

The successful candidate will work in a customer-facing environment where accurate communication, administrative ability, problem-solving and effective handling of service-related queries are important.

According to the advertised requirements, applicants must have at least Grade 12 (NQF Level 4) or an equivalent qualification, together with two years of relevant experience.

The municipality also lists preferred requirements. Candidates with Grade 12 or an equivalent qualification, an Administrative certificate, and three years of relevant experience may meet the preferred profile.

The vacancy is located at 3, Durban, 4001, KwaZulu-Natal, and is an on-site position.

Key Responsibilities for the Contact Centre Consultant

The appointed employee will be responsible for a range of customer service, administrative and water-services-related duties.

Key responsibilities include ensuring that customers receive accurate information and satisfactory service. The successful candidate will also communicate with the Engineering Department and accurately capture engineering faults while prioritising and classifying them according to their severity.

Another important responsibility involves screening no-water complaints and ensuring that relevant customer matters are handled appropriately.

The employee will also update consumer and account information on the billing system relating to service terminations and transfers. Where customers have made full payment, the position includes authorising the reconnection of water services.

Additional duties include following up on electronic payments made to banks and third-party agencies. The employee may also need to follow up on queries referred to the meter shop and meter audit division.

Account adjustments are another part of the role, meaning attention to detail and accurate administrative processing will be important.

Skills and Competencies Required

The advertised vacancy highlights a broad range of competencies that candidates should demonstrate.

These include:

• Written communication
• Oral communication
• Attention to detail
• Ethics and professionalism
• Organisational awareness
• Problem solving
• Use of technology
• General communication
• Resilience
• Learning orientation
• Team orientation
• Coaching and mentoring

These competencies are particularly relevant to a contact-centre environment because the role requires employees to communicate with customers, work with internal departments and process information accurately.

Applicants should therefore ensure that their CV clearly demonstrates relevant experience rather than simply listing their qualifications.

Contact Centre Consultant Jobs: Salary and Benefits

The advertised remuneration for the position is R243,479.01 to R316,060.58.

The vacancy also lists several employment benefits, subject to the applicable municipal conditions of service.

These include:

• 13th cheque
• Housing subsidy
• Leave benefits
• Medical aid
• Pension fund

The advert indicates that there is no local allowance and no skill allowance attached to the position.

The vacancy belongs to Grade T07, under Cluster 009 Technical Services, with the position falling within Directorate 0092 eThekwini Water Services and Department 0094 Contact Centre EWSCSSCC.

Who Can Apply for This Durban Vacancy?

The minimum advertised qualification is Grade 12 (NQF Level 4) or an equivalent qualification, along with two years of relevant experience.

The preferred profile includes Grade 12 or equivalent, an Administrative certificate and three years of relevant experience.

Applicants should compare their own qualifications and work history with the official requirements before applying. Meeting the minimum requirements does not necessarily guarantee appointment, as recruitment decisions depend on the municipality’s selection process and the suitability of candidates.

Candidates should also make sure that all information provided in their application is accurate and can be supported by the required documentation.

Before Applying for the Contact Centre Consultant Position

Before applying, make sure you:

• Update your CV.
• Ensure your contact details are correct.
• Upload clear certified documents if requested.
• Double-check your academic information.
• Apply well before the closing date.
• Keep copies of your application confirmation.

Submitting an incomplete application may reduce your chances of being shortlisted.

Applicants should also carefully follow the municipality’s application instructions and use the official recruitment channel specified in the vacancy advertisement. Do not rely on unofficial social media posts when confirming application procedures or requirements.

onlinelearnership Advice for Job Seekers

If you qualify for this opportunity, do not wait until the final day to apply. Municipal recruitment systems can experience heavy traffic close to the closing date, and last-minute technical problems could prevent your application from being submitted successfully.

Before applying, make sure your CV is updated, your academic records are ready, and your proof of residence is available. If you are completing a qualification and require workplace exposure or relevant practical experience, continue looking for internships, Work-Integrated Learning opportunities and other entry-level programmes that can support your career development.

Also continue applying for similar vacancies instead of relying on a single application. A wider and consistent job-search strategy can help you identify additional opportunities that match your qualifications and experience.

Contact Centre Consultant Jobs: Vacancy Details

Position: Contact Centre Consultant
Job Identification: 1540
Job Category: Clerical/Administration
Department: Contact Centre EWSCSSCC
Directorate: eThekwini Water Services
Cluster: Technical Services
Grade: T07
Job Schedule: Full time
Location: Durban, KwaZulu-Natal
Work Arrangement: On-site
Minimum Qualification: Grade 12 / NQF Level 4 or equivalent
Minimum Experience: 2 years relevant experience
Preferred Experience: 3 years relevant experience
Preferred Qualification: Administrative certificate
Remuneration: R243,479.01 – R316,060.58
13th Cheque: Yes
Housing Subsidy: Yes
Medical Aid: Yes
Pension Fund: Yes
Leave: Yes
Loco Allowance: No
Skill Allowance: No

How to Prepare Your Application

Before submitting an application, read the complete official vacancy advertisement and check every requirement. Your CV should clearly show your educational background, relevant work experience, contact information and other information requested by the employer.

Make sure uploaded documents are readable and correctly named where required. If certified copies are requested, follow the certification requirements stated in the official advertisement.

Applicants should also retain a copy of their submitted application and any confirmation received after applying.

The closing date and official application instructions should always be confirmed from the original eThekwini Municipality vacancy notice before submission, as recruitment details can change.

Final Thoughts on the Contact Centre Consultant Vacancy

The eThekwini Municipality Contact Centre Consultant vacancy provides an opportunity for candidates who meet the advertised Grade 12 and experience requirements to pursue a municipal administration and customer-service role in Durban.

The position combines customer communication, billing administration, service queries, fault reporting and coordination with internal departments. Candidates should therefore highlight relevant customer service, administrative, communication and computer-related experience in their applications.

Job seekers should apply through the official recruitment process, carefully follow the stated instructions and continue searching for other suitable opportunities while waiting for the outcome of their application.

Always verify the vacancy details, closing date and application method using the official employer advertisement before applying.

Frequently Asked Questions

What is the Contact Centre Consultant position?

The Contact Centre Consultant position is a full-time, on-site municipal role based in Durban. It involves customer service, administrative duties, water-service queries, billing-related updates and coordination with relevant municipal departments.

What qualification is required?

The minimum requirement listed is Grade 12 (NQF Level 4) or an equivalent qualification.

How much does the Contact Centre Consultant position pay?

The advertised remuneration is R243,479.01 to R316,060.58.

How much experience is required?

The essential requirement is two years of relevant experience. The preferred requirements mention three years of relevant experience together with an Administrative certificate.

Where is the vacancy located?

The position is located in Durban, KwaZulu-Natal, and is an on-site role.

What benefits are listed?

The vacancy lists a 13th cheque, housing subsidy, leave, medical aid and pension fund among the benefits.

What skills are required?

Important competencies include communication, written and oral communication, attention to detail, problem solving, professionalism, technology use, resilience, teamwork, learning orientation, coaching and mentoring.

Should applicants wait until the closing date to apply?

No. Applicants should prepare their documents early and submit their applications well before the closing date to reduce the risk of last-minute technical or document-related problems.

Where should applicants confirm the application instructions?

Applicants should use the official eThekwini Municipality recruitment advertisement or official recruitment platform to confirm the application process, closing date and required documents.