Outbound Call Centre Agent Learnership 2026

Outbound Call Centre Agent Learnership 2026: R5,000-R7,500 Per Month at Smiley Jobs in Sandton

Smiley Jobs has an Outbound Call Centre Agent Learnership opportunity, aimed at Matric qualified South Africans with disabilities, providing learners with structured training and hands-on experience in the contact centre field.

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This opportunity is ideal for unemployed South Africans between the ages of 18-34. The 12-month learnership pays between R5,000 and R7,500 per month.

Learners will have experience in customer service, phone calls, customer queries and using internal computers. Learners will also have the opportunity to gain a nationally recognised qualification.

Outbound Call Centre Agent Learnership 2026 Overview

Smiley Jobs has an Outbound Call Centre Agent Learnership opportunity available for South African Citizens with disabilities.

This is a structured training and hands-on experience opportunity for successful applicants aiming to gain skills within the contact centre field.

Here are some key details:

• Employer/Advertisor: Smiley Jobs
• Job Title: Outbound Call Centre Agent – Learnership
• Location: Sandton, Gauteng
• Duration: 12 Months
• Pay: R5,000-R7,500 Per Month
• Type: Fixed Term
• Hours: Full Time
• Who Can Apply: South African Citizens with disabilities
• Qualification: Learners will have the opportunity to gain a nationally recognised qualification.

Note: This is a learnership opportunity.

About Smiley Jobs

The opportunity is being advertised by Smiley Jobs via PNet.

This is an inclusive employment opportunity providing skills development for individuals with disabilities wanting to work within the contact centre field.

We can’t confirm any further details regarding the business or administration of the programme.

What Will I Be Doing?

The programme consists of training to develop your customer service and contact centre skills.

Successful candidates will be responsible for:

• Taking customer calls (Inbound/Outbound)
• Providing information and answering customer queries.
• Assisting customers with issue resolution.
• Recording customer information and call details onto internal systems.
• Working towards call targets.
• Attending training sessions, assessments and learning opportunities.
• Following company policies, procedures and regulations.
• Working with colleagues and supervisors to meet team goals.

This will give you the opportunity to develop your communication skills, customer service skills and administrative skills.

Eligibility Criteria for Applicants

This learnership has specific criteria. Before applying, make sure you meet all the requirements.

Candidates must:

• Be South African Citizens
• Between the ages of 18-34
• Have a documented disability
• Have valid medical evidence or disability certificate
• Have passed Grade 12 (Matric)
• Have experience working in a call centre and sales environment.
• Be unemployed.
• Not be currently registered for a learnership.
• Not be currently studying full-time.
• Be able to commit to the full 12-month programme.

Required Skills and Personality Traits

The advertiser is looking for candidates who can demonstrate:

• Good Communication Skills (Verbal/Written)
• Professional Phone Etiquette
• Customer focussed
• Computer Literacy
• Team Working & Problem Solving Skills
• Attention to Detail
• Ability to work within a structured environment
• Willingness to learn and take on feedback.
• Professional behaviour within the workplace.

Meeting the minimum criteria doesn’t guarantee you’ll get selected.

Programme Location and Duration

The opportunity is being advertised in Sandton, Gauteng.

This is a full-time fixed term opportunity.

We can’t confirm the exact address of where you’ll be working, however, you should contact the advertiser to confirm.

Stipend and Pay Structure

One of the main factors to consider is the pay.

The pay details are:

• Minimum: R5,000 Per Month
• Maximum: R7,500 Per Month

The opportunity includes structured training, hands-on experience and the opportunity to gain a nationally recognised qualification upon successful completion.

We can’t confirm the exact amount you’ll be paid, however.

How to Apply Outbound Call Centre Agent

This opportunity has been advertised via PNet by Smiley Jobs.

Unfortunately we don’t have the application instructions or link.

To apply, head to the original Outbound Call Centre Agent – Learnership advert on PNet and follow the instructions.

Before applying, make sure that the vacancy is still open for applications.

Note: submityourcv.co.za is simply providing information about this opportunity. We are not the employer or recruitment agency.

Required Application Documents

The advert states that you must provide valid medical evidence or a disability certificate.

We can’t confirm what other documents you’ll need to provide. For example, a certified Matric certificate, CV or academic records.

You should refer back to the original advert or contact the advertiser to confirm what documents you’ll need.

Important Information for Candidates

This opportunity has been advertised for South African Citizens with disabilities.

Make sure you meet the age criteria, have Matric and have experience working within a call centre and sales environment. You must also be currently unemployed.

Those who are currently registered for a learnership or studying full-time aren’t eligible.

You must also be available for the full 12-month period.

Application Closing Date

We can’t confirm a closing date.

The advert states it was recently posted, but we don’t have a specific closing date.

Head to the original advert on PNet to confirm if applications are still open.

Source Information

All information has been taken from the Outbound Call Centre Agent – Learnership advert provided by PNet.

• Platform: PNet
• Employer: Smiley Jobs
• Vacancy: Outbound Call Centre Agent – Learnership
• Location: Sandton, Gauteng

Before applying, make sure to refer back to the original recruitment advert.

Top Tips for Applying

Before applying for any learnerships, make sure you have all your documents ready and your personal details are up-to-date.

submityourcv recommends that you:

• Update your CV to include relevant education, skills and experience.
• Ensure your phone number and email are correct.
• Have clear certified documents ready if required.
• Double check your Matric and any academic details.
• Fill out all the required sections.
• Save copies of any applications and confirmation emails.
• Apply well in advance of the closing date.

Make sure your CV includes accurate details regarding your experience within a call centre/sales environment.

If you’re eligible, don’t leave it until the last minute to apply. Recruitment platforms and application systems can get very busy close to closing dates and technical issues can occur.

Having your academic details and proof of address ready can also be helpful if the employer asks for this.

If you’re still studying and need work experience whilst finishing your qualification, keep looking for suitable Work Integrated Learning (WIL) and internship opportunities. This can help you gain the necessary training requirements for the workplace.

Most importantly, don’t rely on one application. Keep looking for other suitable learnership, internship and entry level opportunities.

Frequently Asked Questions (FAQs)

1. Who Can Apply Outbound Call Centre Agent ?

South African Citizens between the ages of 18-34 with a documented disability can apply, as long as they meet the other criteria.

2. Do I Need Matric?

Yes. You must have passed Grade 12 (Matric).

3. Do I Need Experience on Outbound Call Centre Agent?

Yes. You must have experience working in a call centre and sales environment.

4. What is the Pay?

The advert states you’ll earn between R5,000-R7,500 per month. We can’t confirm how much you’ll receive.

5. How Long is the Learnership?

The learnership is 12-months long and includes structured training and hands-on experience.

6. Where is it Based?

The advert states it is based in Sandton, Gauteng.

7. What is the Closing Date and How Can I Apply Outbound Call Centre Agent ?

We can’t confirm the closing date or how to apply. Refer back to the original Smiley Jobs advert on PNet for the most up-to-date information.

Final Thoughts: Outbound Call Centre Agent

The Outbound Call Centre Agent Learnership at Smiley Jobs gives eligible unemployed South Africans with disabilities the opportunity to develop their customer service and contact centre skills. Learners will also receive a stipend of R5,000-R7,500 per month.

The learnership is 12-months long and includes structured training and hands-on experience. If you meet the criteria, this could be a great opportunity to consider.

Before applying, make sure to confirm the closing date, how to apply and what documents are required. Refer back to the original advert on PNet. Make sure your application shows your skills and experience.

By LERATO MOTEPA

Date Published: 11 November 2026

Date Updated: 11 November 2026