Pedros Customer Care Administrator Job 2026: Apply for the Newlands East Position

Pedros Customer Care Administrator job 2026 applicants should take note of a customer service opportunity advertised by Pedros at its Head Office in Newlands East, KwaZulu-Natal. The position is listed under the Commercial business unit and offers an opportunity for an entry-level candidate with relevant administrative or customer service experience.

Thank you for reading this post, don't forget to subscribe!

The vacancy was posted on 30 September 2026, with applications closing on 30 October 2026. The successful candidate will be responsible for assisting customers across different communication channels, managing complaints, updating customer records and ensuring that queries are handled professionally.

You can also visit our Whatsapp Channel For More Opportunities Update

This position may interest individuals with an Administration qualification or related background and previous experience in customer service or an administrative environment.

Pedros Customer Care Administrator Job 2026: Opportunity Overview

Pedros has advertised a Customer Care Administrator position within its Head Office division. The role falls under the restaurant industry, with customer service identified as its functional area.

Here are the main vacancy details:

Vacancy Detail	Information
Employer	Pedros
Position	Customer Care Administrator
Division	Head Office
Business Unit	Commercial
Industry	Restaurants
Functional Area	Customer Service
Experience Level	Entry Level
Location	Newlands East, KwaZulu-Natal
Employment Type	Contract
Posted Date	30 September 2026
Closing Date	30 October 2026

Although the vacancy is classified as entry-level, the advertised requirements include a qualification in Administration or a related field and 1–2 years of relevant experience.

Applicants should therefore consider the stated requirements before submitting an application.

About Pedros

Pedros is the employer advertising this customer care vacancy. The position is located within the company’s Head Office division and forms part of its Commercial business unit.

The role focuses on customer communication and complaint management. It involves assisting customers who contact the business through telephone, email and social media.

Customer feedback and complaints also need to be communicated to the relevant internal teams so that outstanding matters can be followed up and addressed.

What Does the Customer Care Administrator Position Involve?

The successful candidate will help maintain a professional customer experience by ensuring that enquiries and complaints are managed from the initial contact through to resolution.

This involves working with customers, stores and internal departments while keeping accurate records of customer interactions.

Some of the main responsibilities include:

1. Managing Customer Enquiries and Complaints

The employee will respond to customer questions and complaints received through telephone calls, emails and social media platforms.

They will also contact customers to understand their concerns and assess complaints before escalating relevant matters to stores.

2. Handling Social Media Feedback

The position includes managing customer reviews and feedback on platforms such as Facebook and Google, as well as other social media channels.

Previous experience with social media platforms will be advantageous.

3. Recording and Following Up on Complaints

Customer complaints must be recorded accurately and escalated to the appropriate internal teams.

The employee will also follow up on outstanding matters until they are resolved.

4. Maintaining Customer Records

The successful candidate will maintain customer care reports, update customer information and ensure that complaints and resolutions are correctly captured on internal systems.

Accuracy and attention to detail are important aspects of this responsibility.

5. Communicating With Stores and Internal Teams

The role requires daily communication with stores and customers through email and other relevant communication channels.

The employee must provide clear and professional information to customers, colleagues and external stakeholders.

6. Improving Customer Service

Another important responsibility involves identifying opportunities to improve customer service processes and procedures.

The aim is to support an efficient customer journey by ensuring that enquiries are handled professionally and within agreed timeframes.

Requirements for the Pedros Customer Care Administrator Vacancy

Applicants interested in this position should pay attention to the minimum requirements listed in the advertisement.

The stated requirements include:

• A qualification in Administration or a related field.
• 1–2 years’ experience in a customer service or administrative environment.
• Previous experience working with social media platforms will be advantageous.
• Computer literacy and the ability to work across multiple systems.
• Excellent customer service skills.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Good data entry and administrative skills.
• Ability to work across multiple systems simultaneously.
• Reliable attendance and consistent performance.

The advertisement does not specify an NQF level, a particular institution or a specific qualification name. Applicants should verify whether their qualifications meet the employer’s expectations.

Social media experience is listed as advantageous rather than a compulsory requirement.

Where Is the Pedros Customer Care Administrator Position Based?

The advertised location is Newlands East, KwaZulu-Natal.

The position falls under the Head Office division. However, the available vacancy information does not provide a street address or further details about the exact workplace.

Applicants should confirm the reporting location and any relevant workplace arrangements with Pedros before accepting an offer.

Is a Salary or Stipend Offered?

The vacancy information supplied does not confirm a salary amount, monthly remuneration or additional benefits.

Since the employment type is listed as Contract, applicants should request clarification about the remuneration structure and contract conditions during the recruitment process.

Do not assume that the position offers a particular salary or stipend without confirmation from the employer.

How to Apply for the Pedros Customer Care Administrator Job

Pedros advertised the Customer Care Administrator vacancy with a closing date of 30 October 2026.

However, the supplied vacancy information does not include a direct application URL, recruitment email address or detailed application instructions.

Applicants should consult the original Pedros vacancy advertisement to establish the correct application procedure.

Before submitting personal information or documents, make sure that the application channel is associated with the employer or its authorised recruitment process.

Documents Applicants Should Prepare

The supplied advertisement does not provide a confirmed list of compulsory application documents.

As general preparation, applicants should ensure that their CV is updated and that their academic information is accurate.

If the employer requests supporting documents, provide clear copies that meet the stated requirements. Certified documents should only be submitted where requested.

Always follow the instructions in the original vacancy advertisement.

Closing Date for the Pedros Customer Care Administrator Vacancy

The advertised closing date is 30 October 2026.

The vacancy was originally posted on 30 September 2026.

Applicants should pay attention to this deadline and verify whether the employer has made any changes to the recruitment process.

Source of the Vacancy and Important Information

The vacancy details used in this article are based on the supplied Pedros Customer Care Administrator job advertisement.

The advertisement identifies Pedros as the employer and provides the position’s location, employment type, responsibilities and minimum requirements.

A direct application link and recruitment contact details were not included in the available information.

Applicants should verify the vacancy and application instructions through the original employer advertisement before submitting personal documents.

SUBMITYOURCV Advice: Prepare Before Applying

If you are interested in this position, take time to prepare your application properly.

Before applying, make sure you:

• Update your CV with relevant administrative and customer service experience.
• Ensure that your telephone number and email address are correct.
• Double-check your academic information.
• Upload clear certified documents if requested.
• Keep copies of your application confirmation.
• Check that you have completed all required application sections.

Submitting an incomplete application may reduce your chances of being shortlisted.

SUBMITYOURCV Advice: Do not wait until the final day to apply for opportunities with confirmed application deadlines. Recruitment systems can experience heavy traffic close to closing dates, and last-minute technical problems could prevent an application from being submitted successfully.

Keep your CV, academic records and proof of residence available for opportunities where these documents are requested.

If you are still completing your qualification and need workplace exposure to graduate, continue looking for suitable internships and Work-Integrated Learning (WIL) opportunities.

Most importantly, do not rely on one application alone. Continue applying for similar vacancies, internships and workplace-exposure programmes that match your qualifications and experience.

Frequently Asked Questions

1. Who is offering the Customer Care Administrator position?

Pedros is advertising the Customer Care Administrator vacancy under its Head Office division and Commercial business unit.

2. Where is the Pedros Customer Care Administrator job located?

The advertised location is Newlands East, KwaZulu-Natal.

3. What qualifications are required?

Applicants need a qualification in Administration or a related field. The advertisement does not specify a particular NQF level or qualification institution.

4. How much experience is required?

The advertised requirement is 1–2 years of experience in a customer service or administrative environment.

5. Is social media experience compulsory?

No. Previous experience working with social media platforms is listed as advantageous.

6. Is the salary confirmed?

No salary or stipend amount is provided in the supplied vacancy information. Applicants should verify the remuneration details with Pedros.

7. When does the application close?

The advertised closing date is 30 October 2026. The application method and direct recruitment link were not included in the supplied information.

Conclusion

The Pedros Customer Care Administrator vacancy offers a customer service and administrative role based at the company’s Head Office in Newlands East, KwaZulu-Natal.

The position is suited to applicants who meet the stated qualification and experience requirements and can demonstrate strong communication, computer literacy, administrative accuracy and customer service skills.

Interested applicants should review the original vacancy advertisement, confirm the application procedure and ensure that all requirements are understood before submitting an application.

Continue checking OnlineLearnership for more South African jobs, internships, learnerships, bursaries and workplace-exposure opportunities.

By AMINA SECHABA

Published: 30 October 2026
Updated: 30 October 2026