Permanent Retail Opportunity at Medirite Plus Arcon Park, Gauteng
Shoprite Customer Service Clerk Jobs 2026 offer a valuable opportunity for individuals seeking stable employment within one of South Africa’s most respected retail groups. As the retail sector continues to grow and adapt to changing customer needs, Shoprite remains committed to providing reliable services, job security, and long-term career growth for its employees.
Thank you for reading this post, don't forget to subscribe!One such opportunity is available at Medirite Plus Arcon Park in Vereeniging, Gauteng, where a Customer Service Clerk is required to join the permanent front shop team. This role is ideal for individuals who enjoy working with people, value professionalism, and thrive in a fast-paced retail environment. More than just a frontline position, this job plays an important role in delivering a positive customer experience within a retail pharmacy setting.
Shoprite Customer Service Clerk Jobs 2026 are highly sought after because they combine meaningful daily work with growth potential, training opportunities, and the backing of a trusted national brand.
About Shoprite Group and Medirite Plus
The Shoprite Group is Africa’s largest food retailer and one of South Africa’s most recognised employers. With operations across multiple countries and thousands of employees, Shoprite has built its reputation on affordability, accessibility, and service excellence.
Through its Medirite Plus pharmacy brand, Shoprite extends its services beyond groceries into healthcare and wellness. Medirite Plus stores provide convenient access to pharmacy products, health essentials, and everyday wellness items for local communities.
Medirite Plus Arcon Park, located in Vereeniging, serves its surrounding community with a strong focus on customer care, trust, and professionalism. The store operates as part of Shoprite’s broader mission to improve lives by making quality products and services accessible to all.
Equally important is Shoprite’s commitment to diversity, equity, and inclusion. Employees from different backgrounds are welcomed and encouraged to contribute their unique skills and perspectives. This supportive culture is one of the key reasons why Shoprite Customer Service Clerk Jobs 2026 continue to attract candidates looking for long-term and meaningful employment.
Position Overview: Customer Service Clerk
The Customer Service Clerk is a frontline role within the Medirite Plus front shop. This position focuses on assisting customers, answering questions, supporting sales activities, and ensuring that every visitor to the store feels welcomed and valued.
Customer Service Clerks often serve as the first point of contact between the store and the public. Their professionalism, communication skills, and product knowledge directly influence customer satisfaction and store performance.
As part of the broader category of Shoprite Customer Service Clerk Jobs 2026, this role provides exposure to retail pharmacy operations and offers a strong foundation for future career advancement within the Shoprite Group.
Purpose of the Role
The main purpose of the Customer Service Clerk role is to deliver high-quality customer service in the front shop area of the retail pharmacy. This includes guiding customers, assisting with product queries, supporting transactions, and ensuring that store procedures are followed correctly.
By maintaining accurate knowledge of products, promotions, and store policies, the Customer Service Clerk helps customers make informed decisions while upholding Shoprite’s service standards. This role plays a vital part in strengthening customer trust and loyalty.
Key Responsibilities and Duties
1. Customer Engagement and Interaction
Customer interaction is central to this role. The Customer Service Clerk is responsible for creating a friendly and welcoming environment for all customers.
Key duties include:
- Greeting customers politely and professionally
- Offering assistance and responding to customer enquiries
- Providing accurate information about product availability and pricing
- Explaining store policies in a clear and respectful manner
- Informing customers about current promotions and specials
Strong interpersonal skills are essential, as customers often rely on front shop staff for guidance and support. This emphasis on service excellence defines Shoprite Customer Service Clerk Jobs 2026 across the country.
2. Sales Support and Transaction Assistance
Although the position focuses heavily on service, it also supports sales operations within the store. The Customer Service Clerk may assist with basic point-of-sale activities and customer transactions.
Responsibilities may include:
- Assisting with refunds and exchanges according to store policies
- Supporting checkout processes when required
- Promoting and explaining loyalty programmes
- Helping customers register for loyalty benefits
These tasks contribute to customer satisfaction, retention, and overall store efficiency.
3. Teamwork and Operational Support
Customer service is a shared responsibility. The Customer Service Clerk works closely with pharmacy staff, supervisors, and management to ensure smooth daily operations.
Team-based responsibilities include:
- Communicating customer feedback or concerns to relevant staff
- Assisting during busy trading periods
- Supporting new employees during onboarding
- Following customer service procedures and operational guidelines
This collaborative environment encourages learning, skill development, and professional growth within Shoprite Customer Service Clerk Jobs 2026.
Minimum Requirements and Qualifications
Educational Requirements
- Grade 12 (Matric) or equivalent qualification
This requirement ensures that candidates have the basic reading, writing, and numeracy skills necessary for retail operations.
Experience Requirements
While this position is open to motivated entry-level candidates, the following experience is advantageous:
- At least one year of experience in retail or customer service
- Previous experience in a pharmacy or healthcare retail environment (beneficial but not essential)
Candidates without formal experience but with strong communication skills and a willingness to learn are encouraged to apply.
Skills and Competencies
Job-Related Skills
Successful candidates should demonstrate:
- Excellent verbal communication skills
- Strong customer service orientation
- Basic computer literacy
- Confidence in handling transactions
- Attention to detail and accuracy
These skills support smooth daily operations and enhance the customer experience.
Personal Attributes
Shoprite places high value on personal qualities. Ideal candidates are:
- Friendly, patient, and approachable
- Reliable and responsible
- Able to work well under pressure
- Willing to learn about pharmacy products
- Comfortable working in a busy retail environment
These traits align closely with the values promoted in Shoprite Customer Service Clerk Jobs 2026.
Working Conditions
The Customer Service Clerk position is based in a retail pharmacy environment. Working conditions may include:
- Rotational shifts, including weekends and public holidays
- Standing for extended periods
- Light to moderate lifting when required
Applicants should be physically capable of meeting these demands while maintaining a professional attitude.
Why Work at Shoprite?
A career with Shoprite offers more than just a monthly salary. Employees benefit from:
- Job stability within a reputable organisation
- Structured training and skills development
- Exposure to large-scale retail operations
- Opportunities for internal promotion
For many employees, Shoprite Customer Service Clerk Jobs 2026 serve as entry points into long-term careers in retail management, administration, and operations.
Career Growth and Development
Shoprite actively encourages internal career progression. Customer Service Clerks who show dedication and strong performance may be considered for roles such as:
- Senior Customer Service Clerk
- Front Shop Supervisor
- Administrative positions
- Pharmacy support roles
This focus on development is one of the key reasons these positions remain highly attractive.
Commitment to Diversity and Inclusion
Shoprite is committed to creating a workplace where everyone feels respected and valued. The company believes that diversity strengthens teams and improves customer service. Employees are encouraged to contribute authentically and grow within an inclusive environment.
Application Details
- Job Title: Customer Service Clerk
- Job Type: Permanent
- Location: Vereeniging, Gauteng, South Africa
- Reference Number: SHO251212-9
- Closing Date: 19 December 2025
Interested candidates should apply online through Shoprite’s official careers platform before the closing date.
Frequently Asked Questions (FAQ)
1. Is this a permanent position?
Yes, the Customer Service Clerk role at Medirite Plus Arcon Park is a permanent position.
2. Do I need pharmacy experience to apply?
Pharmacy experience is an advantage but not a requirement. Retail or customer service experience is also acceptable.
3. Are training opportunities provided?
Yes, Shoprite provides training to help employees perform their duties effectively and grow professionally.
4. What shifts should I expect?
Shifts may include weekdays, weekends, and public holidays, depending on store requirements.
5. Can this role lead to promotion?
Yes, Shoprite encourages internal growth and offers advancement opportunities for dedicated employees.
Amina Sechaba is a passionate career writer and employment researcher dedicated to helping South Africans find better job opportunities and prepare for successful careers. With years of experience in content writing and career development, Amina creates informative articles, application guides, and interview tips that empower job seekers to reach their full potential. Through her work with Submit Your CV, she aims to simplify the job application process and provide reliable information on learnerships, internships, and career advice for both students and professionals.