Old Mutual, one of Africa’s leading financial services organizations, is inviting applications for Service Centre Consultant (Contact Centre) positions in South Africa. This recruitment drive targets talented individuals eager to join a professional contact centre environment in Pinelands and Johannesburg. Old Mutual Service Centre Consultant
Thank you for reading this post, don't forget to subscribe!Successful candidates will play a pivotal role in delivering exceptional customer service, providing guidance on financial products, resolving enquiries efficiently, and supporting digital service adoption. This is a full-time opportunity, and applications close on 30 March 2026 at 23:59.
Job Overview
Position: Service Centre Consultant – Contact Centre (Talent Pool)
Company: Old Mutual South Africa
Locations: Pinelands and Johannesburg
Employment Type: Full-Time
Application Deadline: 30 March 2026
The role offers ambitious candidates the chance to develop their careers in a reputable financial services organization, gain valuable experience, and enhance their skills in customer service, relationship management, and digital engagement.
Key Responsibilities
As a Service Centre Consultant at Old Mutual, you will be responsible for:
- Providing Clear Product Information
- Offer customers comprehensive information on financial products and services.
- Assist with queries about accounts, loans, insurance, and investment options.
- Customer Support and Enquiry Management
- Respond to general enquiries, requests, and complaints.
- Maintain accurate records of customer interactions using CRM platforms.
- Process customer orders and service requests efficiently.
- Issue Resolution
- Handle service complaints and account-related issues professionally.
- Escalate complex cases such as fraud, disputes, or legal matters to specialized departments.
- Monitor complaints and follow up to ensure resolution.
- Digital Services Guidance
- Assist customers with using the Old Mutual mobile app and online platforms.
- Educate clients on the benefits of digital self-service solutions.
- Supporting Customer Retention
- Maintain accurate and up-to-date customer data.
- Foster positive customer relationships to enhance loyalty and satisfaction.
Minimum Requirements for Old Mutual Service Centre Consultant
Candidates applying for this role must meet the following criteria:
- Educational Qualification: Matric / NQF Level 4 or equivalent.
- Experience: At least 6 months in customer service; hospitality, retail, banking, or financial services experience preferred.
- Language Skills: Strong command of English (CEFR B1 level).
- Digital Literacy: Basic computer skills and familiarity with CRM systems.
- Typing & Multitasking: Ability to type accurately and manage multiple tasks simultaneously.
- Knowledge of Financial Services: Basic understanding of banking or credit card products is advantageous.
Important Skills
To succeed in this role, candidates should demonstrate the following skills:
- Customer Service & Relationship Management: Ability to engage with clients professionally and empathetically.
- Problem Solving & Logical Thinking: Analyze enquiries and provide effective solutions.
- Attention to Detail: Accurately document all customer interactions.
- Complaint Handling & Issue Resolution: Resolve conflicts and ensure customer satisfaction.
- Digital Interaction Skills: Assist customers in using online tools and services confidently.
Benefits of Working at Old Mutual
Joining Old Mutual as a Service Centre Consultant provides multiple advantages:
- Career Growth: Opportunities to develop within a respected financial services organization.
- Professional Training: Access to ongoing customer service and product training.
- Experience in a Multi-Skilled Environment: Exposure to banking, insurance, and investment services.
- Digital Skills Development: Hands-on experience with CRM and digital service tools.
- Competitive Employment: Full-time salary with opportunities for recognition and performance-based incentives.
Customer Service Functions
As part of your role in the contact centre, you will be expected to:
- Understand customer needs through effective questioning.
- Provide support for account-related queries, banking requests, and loan enquiries.
- Respond professionally to complaints, escalating where necessary.
- Ensure all interactions are logged accurately in CRM systems.
- Support overall customer retention by maintaining high service standards.
Application Process: Old Mutual Service Centre Consultant
Candidates interested in the Old Mutual Service Centre Consultant role must submit their applications before the closing date:
Deadline: 30 March 2026 at 23:59.
Applications should include:
- Updated CV
- Cover letter (highlighting relevant customer service experience)
- Proof of qualifications (Matric / NQF Level 4)
Early applications are encouraged as the recruitment team may begin reviewing submissions immediately.
Why Apply to Old Mutual Service Centre Consultant ?
Old Mutual is a trusted and established financial services organization with a legacy of excellence spanning more than a century. Working at the Old Mutual Service Centre provides a platform to:
- Build professional skills in a high-demand industry.
- Gain experience working with cutting-edge digital tools and systems.
- Develop a career in customer support, banking, or financial services.
- Join a team dedicated to delivering reliable and professional customer service.
By joining Old Mutual, you not only gain employment but also the opportunity to contribute to one of Africa’s leading financial institutions.
Locations
The Service Centre Consultant roles are based in:
- Pinelands, Western Cape – A professional hub with a focus on customer engagement and service excellence.
- Johannesburg, Gauteng – South Africa’s financial centre, offering dynamic work experiences in a busy contact centre environment.
Frequently Asked Questions (FAQs)
Q1: What is the minimum qualification required?
A: Applicants must have a Matric / NQF Level 4 certificate.
Q2: Can I apply if I have no experience in financial services?
A: Yes. Candidates with customer service experience in retail, hospitality, or similar sectors are considered.
Q3: What skills are most important for this role?
A: Strong communication, problem-solving, digital literacy, attention to detail, and complaint handling are essential.
Q4: How long is the application period?
A: Applications are open until 30 March 2026 at 23:59.
Q5: Are these roles full-time?
A: Yes, all Service Centre Consultant positions are full-time roles.
Q6: What is the hiring process?
A: Shortlisted candidates may undergo interviews and assessments to evaluate customer service and digital skills.
Q7: Can I work remotely?
A: These positions are primarily based at the Pinelands and Johannesburg service centres.
Tips to Improve Your Application
- Highlight Relevant Experience: Emphasize your customer service achievements, problem-solving skills, and digital tool familiarity.
- Tailor Your CV: Focus on your ability to manage enquiries, resolve complaints, and maintain records.
- Prepare for Interviews: Expect scenario-based questions that test your communication, multitasking, and customer service skills.
- Show Enthusiasm for Financial Services: Demonstrate your interest in banking, insurance, and digital services.
Conclusion | Old Mutual Service Centre Consultant
The Old Mutual Service Centre Consultant (Contact Centre) 2026 recruitment is an excellent opportunity for candidates looking to advance their careers in customer service and financial services. With a focus on professional development, digital service guidance, and problem-solving, successful applicants will join a dynamic team contributing to Old Mutual’s legacy of excellence.
Apply before 30 March 2026 to secure your chance to become part of one of Africa’s most respected financial institutions.
Call to Action:
Interested candidates should apply immediately through Old Mutual’s careers portal. Ensure all required documents are included to maximize your chances of selection.
Amina Sechaba is a passionate career writer and employment researcher dedicated to helping South Africans find better job opportunities and prepare for successful careers. With years of experience in content writing and career development, Amina creates informative articles, application guides, and interview tips that empower job seekers to reach their full potential. Through her work with Submit Your CV, she aims to simplify the job application process and provide reliable information on learnerships, internships, and career advice for both students and professionals.