Lancet Lab Admin Clerk Receptionist Jobs Role in Brits | Apply Now

Lancet Laboratories, a leading authority in medical pathology services across South Africa, has announced a permanent career opportunity for a meticulous and service-oriented professional. The firm is seeking to appoint a qualified Admin Clerk/Receptionist at its Brits facility. This role is pivotal in maintaining the integrity and efficiency of the pre-analytical phase of laboratory testing, ensuring patients and healthcare providers receive accurate, timely results. Lancet Lab Admin Clerk Receptionist Jobs

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This position, more than a standard administrative role, serves as the operational and customer service nexus of the laboratory. The successful candidate will be responsible for the meticulous receiving, capturing, and distribution of specimens, directly impacting the quality of diagnostic outcomes.

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Position Overview: The Heartbeat of Lab Operations

Job Title: Admin Clerk / Receptionist
Location: Brits, South Africa
Employment Type: Permanent
Core Purpose: To manage all sample receiving, data capturing, and distribution processes. This ensures accurate information recording and accelerates sample processing in alignment with Lancet’s stringent service level standards and commitment to patient care.

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Essential Qualifications and Experience

Prospective candidates must meet the following foundational requirements to be considered:

• Education: Grade 12 (Matric) or an equivalent NQF Level 4 qualification. A relevant tertiary qualification (e.g., Business Administration, Office Management) is a distinct advantage.
• Experience: 0-1 years of relevant work experience in an administrative, receptionist, or customer-facing role. Training will be provided, but a proven aptitude for detailed work is essential.
• Technical Proficiency: Must be computer literate with a willingness to master specialized Laboratory Information Systems (LIS). Familiarity with Microsoft Office Suite is required.
• Knowledge: An understanding of, or ability to quickly learn, organizational policies, procedures, and standard operating protocols (SOPs) is critical.

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Key Performance Areas: Your Core Responsibilities

The Admin Clerk/Receptionist role is multifaceted, requiring a blend of precision, speed, and empathy. Key performance areas include:

1. Sample Management & Logistics:

• Administer the sorting and distribution of patient specimens in strict accordance with established Standard Operating Procedures (SOPs).
• Ensure specimens are routed correctly and in order of priority to various internal laboratories or referral sites.
• Monitor courier services to track sample delivery, ensuring processing occurs within designated turnaround times.
• Conduct hospital rounds to collect submitted samples and distribute finalized reports as per relevant SOPs.

2. Data Integrity & Query Resolution:

• Accurately process all sample registration (logging) and patient data capture into the Laboratory Information Management System (LIMS).
• Process queries related to samples and reports, ensuring prompt and accurate resolution.
• Monitor the progress of reports, manage their filing, and ensure delivery within the stipulated turnaround time.
• Prepare and scan patient forms onto the laboratory’s document management system (e.g., Oculus).

3. Customer Service & Front Office Management:

• Professionally manage the reception area, providing relevant information to clients and directing them appropriately.
• Handle and refer administrative inquiries and complaints from customers (patients, doctors, clinics) to ensure swift resolution.
• Embody customer service principles specific to medical pathology, interacting with healthcare professionals and patients with utmost professionalism, ethics, and empathy.
• Receive cash payments from patients and ensure accurate banking in line with financial SOPs.

4. Operational Support & Compliance:

• Identify bottlenecks in pre-analytical processes and assist in their prompt resolution.
• Maintain basic housekeeping in own workspace, including the appropriate cleaning and preparation of equipment.
• Monitor stock levels of front-office supplies, place orders, and ensure delivery to relevant doctor’s rooms to maintain availability.
• Adhere to all Lancet uniform and dress code protocols.
• Report incidents, log customer complaints, and document problem solutions in line with company policy.

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Required Competencies and Personal Attributes

To thrive in this high-stakes medical environment, the ideal candidate will demonstrate:

• Administrative Skills & Attention to Detail: Exceptional accuracy in data entry and task completion.
• Communication & Interpersonal Abilities: Strong verbal and written communication skills, including excellent telephone etiquette.
• Customer-Centric Approach: A natural orientation towards service, patience, and understanding.
• Professional Demeanor: High levels of confidentiality, sensitivity, and ethical conduct when handling patient information.
• Resilience & Teamwork: Ability to work effectively under pressure, manage anxious or upset patients with empathy, and collaborate within a team.
• Flexibility & Problem-Solving: Adaptability to changing priorities and a proactive approach to resolving challenges.
• Numerical Literacy: Basic business math skills for handling payments and reconciliations.

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Remuneration and Career Value

Lancet Laboratories offers a competitive remuneration package commensurate with the candidate’s qualifications and level of experience. Beyond salary, this role provides:

• Structured Training: Gain expertise in specialized laboratory information systems and medical administrative procedures.
• Professional Growth: Opportunities for career advancement within one of Africa’s largest pathology networks.
• Industry Impact: Play a direct role in the healthcare ecosystem, contributing to patient diagnosis and care.
• Stable Employment: A permanent position within an established and respected medical institution.

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How to Apply

Qualified and motivated candidates who meet the essential requirements are invited to submit their detailed CV and application via the Lancet Laboratories career portal. Applicants should highlight relevant experience and competencies that align with the key performance areas outlined.

Apply now to become an integral part of a team dedicated to scientific excellence and patient care.

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FAQ: Admin Clerk & Receptionist at Lancet Lab Brits

Q1: What is the primary purpose of the Admin Clerk/Receptionist role at Lancet?
A: The role is critical for ensuring the accurate and efficient flow of patient specimens and information into the laboratory system. You are the first point of contact, managing sample reception, data capture, and customer service, which directly supports timely and reliable diagnostic results.

Q2: I don’t have laboratory experience. Can I still apply?
A: Yes. The listed experience requirement is 0-1 years. Lancet places a high value on candidates with strong administrative skills, attention to detail, and a customer-service mindset. Training on laboratory-specific systems and procedures will be provided to the right candidate.

Q3: What does a typical day look like in this position?
A: Your day would involve a dynamic mix of front-desk management (greeting patients, handling calls), processing and logging incoming specimens, preparing them for the lab, distributing reports, resolving queries, and performing administrative duties like billing and stock control. It is a fast-paced, people-oriented role.

Q4: What are the key traits Lancet is looking for in a candidate?
A: Beyond qualifications, Lancet seeks individuals with exceptional organizational skills, a calm and empathetic manner for dealing with patients, unwavering accuracy, the ability to follow strict protocols (SOPs), and a strong team ethic. Integrity and confidentiality are non-negotiable.

Q5: Is this a permanent position?
A: Yes, this is a permanent employment opportunity based at the Lancet Laboratories branch in Brits.

Q6: Where can I find more information about Lancet Laboratories?
A: For more details about Lancet Laboratories, its services, and other career opportunities, visit the official Lancet website.