The Contact Centre Learnership 2026 at Momentum Health offers a life-changing opportunity for unemployed South African youth who want to enter the healthcare and insurance sector through a structured, skills-based programme. This learnership is designed to combine formal training with real workplace experience, allowing participants to earn a nationally recognised qualification while developing practical skills that are highly valued in today’s job market.
Thank you for reading this post, don't forget to subscribe!For many young people, a lack of work experience is one of the biggest barriers to employment. Learnerships such as this one aim to bridge that gap by offering a supported entry into the professional world. Hosted by Momentum Health, a well-established brand within the Momentum Metropolitan Group, the Contact Centre Learnership 2026 focuses on building competent, confident, and employable professionals within a regulated healthcare environment.
If you are interested in customer service, healthcare administration, and long-term career growth, this learnership could be an important first step toward a stable and rewarding future.
About Momentum Health and the Momentum Metropolitan Group
Momentum Health is part of the Momentum Metropolitan Group, one of South Africa’s leading financial services organisations. The group provides services across healthcare, insurance, savings, investments, and property management, serving both individuals and businesses nationwide.
Momentum Metropolitan is widely recognised for its commitment to:
- Ethical business practices
- Skills development and transformation
- Youth empowerment and employment creation
- Long-term career development
Through its various brands, including Momentum, Multiply, Guardrisk, and others, the group invests heavily in training initiatives that equip young South Africans with industry-relevant skills. The Contact Centre Learnership 2026 forms part of this broader commitment to sustainable skills development and inclusive economic participation.
What Is a Contact Centre Learnership?
A learnership is a structured training programme that combines theoretical learning with practical workplace experience. It allows participants to gain hands-on exposure while working toward an accredited qualification registered with the South African Qualifications Authority (SAQA).
The Contact Centre Learnership 2026 at Momentum Health leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5). This qualification is designed for individuals working in healthcare administration and medical scheme environments, particularly within contact centres.
During the programme, learners are trained to:
- Understand medical aid products and healthcare benefits
- Communicate effectively with clients
- Comply with healthcare regulations and industry standards
- Use internal systems and contact centre tools
- Deliver professional and ethical customer service
This combination of learning and experience prepares participants for real-world roles in healthcare and insurance administration.
Why Choose the Contact Centre Learnership 2026?
The healthcare and medical insurance sector continues to grow in South Africa, increasing the demand for trained and knowledgeable customer service professionals. The Contact Centre Learnership 2026 is ideal for young people who want to enter this field with proper training and support.
Key benefits of the learnership include:
- A nationally recognised NQF Level 5 qualification
- Real workplace experience at a reputable health organisation
- Exposure to medical scheme administration and healthcare systems
- Development of professional communication and customer service skills
- Improved employability after completion
- Personal growth, discipline, and workplace readiness
While permanent employment is not guaranteed, many learners use the experience and qualification gained to secure future roles within Momentum Metropolitan or across the broader healthcare, insurance, and contact centre industries.
Learnership Duration and Location
The Contact Centre Learnership 2026 is a 12-month fixed-term programme.
- Start date: 1 February 2026
- End date: 31 January 2027
- Location: Centurion, Gauteng
This is not a remote or online learnership. Successful candidates must be able to commute to the workplace daily for the full duration of the programme.
Minimum Requirements for the Learnership
To be considered for the Contact Centre Learnership 2026, applicants must meet the following minimum requirements:
- Completed Grade 12 (Matric)
- At least 40% in Mathematics or 60% in Mathematical Literacy
- Minimum 50% in English and one other South African language
- South African citizen aged 18 to 30
- Currently unemployed
- Not studying (full-time or part-time) during the learnership period
- Must not have completed the same learnership before
- Available for the full 12-month programme
Basic computer skills are an advantage, although not compulsory. People living with disabilities are strongly encouraged to apply, in line with Momentum Metropolitan’s transformation and inclusion goals.
Documents Required for Application
Applicants must submit certified copies of the following documents:
- South African ID
- Matric certificate
All certifications must be not older than three months at the time of application. Incomplete or incorrectly uploaded documents may result in disqualification, so applicants are advised to double-check their submissions.
Key Duties and Responsibilities of Learners
Learners selected for the Contact Centre Learnership 2026 will be expected to actively participate in both learning and workplace activities. Responsibilities include:
- Attending formal classroom and virtual training sessions
- Participating in supervised on-the-job training
- Learning Momentum Health products, policies, and procedures
- Handling client queries professionally under guidance
- Using internal systems and operational tools
- Completing logbooks and training documentation
- Building a Portfolio of Evidence for assessment
- Completing all required assessments and evaluations
- Preparing for and writing the final EISA assessment
Professional conduct, punctuality, and adherence to company values are essential throughout the programme.
Skills and Competencies Needed for Success
The Contact Centre Learnership 2026 is well-suited to individuals who are motivated, disciplined, and eager to learn. Important skills and attributes include:
- Strong verbal and written communication skills
- Attention to detail and accuracy
- A customer-focused mindset
- Ability to work under pressure
- Problem-solving skills
- Willingness to learn and adapt
- Time management and self-discipline
- Ability to work well in a team environment
Learners are expected to take responsibility for their own development and actively engage in all training activities.
The Qualification You Will Earn
Upon successful completion of the programme, learners will receive the:
Occupational Certificate: Health Care Benefits Advisor (NQF Level 5)
This qualification equips learners with knowledge and skills in:
- Medical schemes and healthcare benefits
- Regulatory and compliance requirements
- Professional customer service delivery
- Contact centre operations
The qualification is recognised nationally and significantly enhances employability within healthcare administration, insurance companies, and contact centre environments.
Career Opportunities After Completion
Although permanent employment is not guaranteed, the Contact Centre Learnership 2026 provides a strong foundation for future career growth. Possible career paths include:
- Contact Centre Agent
- Healthcare Benefits Advisor
- Client Service Consultant
- Medical Scheme Administrator
- Call Centre Quality Analyst
- Operations or Support Roles
Employers often prioritise candidates who have both practical experience and accredited qualifications, making this learnership a valuable career investment.
Commitment and Availability Requirements
Applicants must be fully committed for the entire duration of the learnership. This means:
- No tertiary studies during the programme
- Reliable daily commuting to the workplace
- Full participation in training and assessments
- Compliance with workplace rules and schedules
Failure to meet these requirements may result in termination from the programme.
Application Process Explained
To apply for the Contact Centre Learnership 2026:
- Visit the official Momentum Metropolitan careers website
- Search for the Contact Centre Learnership 2026 listing
- Complete the online application form
- Upload all required certified documents
- Submit your application before 12 January 2026
Applicants are encouraged to apply early, as late applications are not accepted.
Important Disclaimer
Momentum Metropolitan will never request payment for applications, assessments, or placement. Applicants should always verify learnership opportunities directly on the official company careers platform to avoid scams.
Frequently Asked Questions (FAQs)
What is the Contact Centre Learnership 2026?
It is a 12-month structured training programme at Momentum Health leading to an NQF Level 5 qualification.
Who can apply?
Unemployed South African youth aged 18–30 who meet the academic and eligibility requirements.
Is this a paid learnership?
Yes, learners usually receive a monthly stipend according to learnership regulations.
Is permanent employment guaranteed?
No, but the programme significantly improves employability.
Can students apply?
No, applicants may not be studying during the learnership period.
Is the learnership remote?
No, it is office-based in Centurion, Gauteng.
Are people with disabilities allowed to apply?
Yes, applications from people with disabilities are strongly encouraged.
What qualification will I receive?
An Occupational Certificate: Health Care Benefits Advisor (NQF Level 5).
What happens if I fail assessments?
Learners must meet all assessment requirements to complete the programme successfully.
How do I apply?
Applications must be submitted via the official Momentum Metropolitan careers website.
Final Thoughts
The Contact Centre Learnership 2026 at Momentum Health is an excellent opportunity for young South Africans seeking entry into the healthcare and insurance industry. With structured training, practical experience, and a recognised qualification, this learnership provides a solid foundation for long-term career growth and professional development.
For unemployed youth who are serious about building skills, gaining experience, and improving their employment prospects, this programme represents a meaningful and credible pathway forward.
Amina Sechaba is a passionate career writer and employment researcher dedicated to helping South Africans find better job opportunities and prepare for successful careers. With years of experience in content writing and career development, Amina creates informative articles, application guides, and interview tips that empower job seekers to reach their full potential. Through her work with Submit Your CV, she aims to simplify the job application process and provide reliable information on learnerships, internships, and career advice for both students and professionals.