Are you a recent graduate looking to kickstart your career in customer service and finance? Pepkor Lifestyle is inviting applications for the Contact Center Customer Account Consultant (Call Centre Agent) position in Sandton. This is a permanent role offering a market-related salary and the chance to gain valuable real-world experience in a dynamic, fast-paced environment.
Thank you for reading this post, don't forget to subscribe!This role is perfect for motivated individuals eager to develop their skills, build a professional network, and advance within the investment finance sector.
Apply by: May 8, 2026 – only 52 days left.
Job Objective
The primary goal of the Contact Center Customer Account Consultant is to ensure collections and arrears targets are consistently met while engaging with customers in a compliant, ethical, and customer-centered manner. The role requires a balance of professional communication, problem-solving, and adherence to relevant legislation.
Key Responsibilities
1. Customer Engagement
- Communicate effectively with customers to gather accurate information.
- Maintain a customer-first approach in every interaction.
- Handle inquiries, complaints, and account concerns with professionalism and empathy.
2. Collections and Accounts Management
- Secure Promises to Pay and ensure collections targets are achieved.
- Apply company procedures and legal regulations (e.g., CPA, NCA) in all interactions.
- Maintain accurate records and update systems promptly.
3. Self-Management and Teamwork
- Prioritize tasks to meet deadlines efficiently.
- Collaborate with team members to achieve departmental goals.
- Demonstrate accountability for personal performance and continuous improvement.
Required Skills and Competencies
Knowledge
- Comprehensive understanding of Pepkor Lifestyle’s collections procedures and policies.
- Familiarity with relevant financial laws and regulations, including Consumer Protection Act (CPA) and National Credit Act (NCA).
- Proficiency in Microsoft Office and other relevant customer service systems.
Skills
- Strong telephone etiquette and negotiation skills.
- Effective verbal and written communication abilities.
- Conflict management and emotional intelligence for sensitive interactions.
- Numerical aptitude and attention to detail for accurate account management.
Behaviours
- High integrity and personal resilience.
- Motivated, self-driven, and customer-focused.
- Ability to influence others and engage effectively with diverse clients.
Qualifications
- Diploma or degree in Customer Service, Business Communication, or a related field.
- High school diploma or equivalent qualification.
- Some work experience is preferred but not required – recent graduates are encouraged to apply.
Why Work at Pepkor Lifestyle?
Joining Pepkor Lifestyle as a Contact Center Customer Account Consultant offers:
- Hands-on experience in a professional investment finance environment.
- Opportunities for career growth and advancement.
- A supportive and collaborative team culture.
- Real exposure to customer account management, compliance, and collections processes.
This role provides a solid foundation for a long-term career in customer service, collections, and financial services.
How to Apply
Candidates interested in the Contact Center Customer Account Consultant – Sandton position should submit their applications before May 8, 2026. Ensure that your CV reflects your education, relevant skills, and any prior customer service experience.
Employer: Pepkor Lifestyle
Employment Type: Permanent
Sector: Investment Finance
Number of Positions: Not specified
Employment Equity Position: 174824
Frequently Asked Questions (FAQs)
Q1: Can recent graduates apply for this role?
Yes. This position is ideal for recent graduates with a diploma or degree in customer service, business communication, or related fields.
Q2: What skills are most important for this role?
Effective communication, negotiation, conflict management, numerical aptitude, and attention to detail are essential.
Q3: Is prior work experience required?
Some work experience is an advantage, but motivated recent graduates are encouraged to apply.
Q4: What laws and regulations should applicants be familiar with?
Candidates should understand the Consumer Protection Act (CPA) and the National Credit Act (NCA).
Q5: What is the application deadline?
All applications must be submitted by May 8, 2026.
Conclusion
The Contact Center Customer Account Consultant – Sandton role at Pepkor Lifestyle is a unique opportunity for recent graduates and entry-level professionals to develop their careers in a structured, professional environment. With a focus on customer engagement, compliance, and professional growth, this position equips individuals with valuable skills in the investment finance and customer service sectors.
If you are motivated, ethical, and ready to grow your career, this opportunity could be your next step towards professional success.
Amina Sechaba is a passionate career writer and employment researcher dedicated to helping South Africans find better job opportunities and prepare for successful careers. With years of experience in content writing and career development, Amina creates informative articles, application guides, and interview tips that empower job seekers to reach their full potential. Through her work with Submit Your CV, she aims to simplify the job application process and provide reliable information on learnerships, internships, and career advice for both students and professionals.