Eskom remains one of South Africa’s most important state-owned enterprises, playing a central role in electricity generation, transmission, and distribution across the country. Beyond powering homes and industries, Eskom is also a significant employer that offers structured, policy-driven career opportunities to thousands of South Africans. Eskom Clerk Support Services
Thank you for reading this post, don't forget to subscribe!As the organisation continues to strengthen its internal systems and governance, administrative and documentation roles have become increasingly important. One such opportunity available in 2026 is the Clerk Support Services (Documentation) position, a permanent role based at Eskom’s Kendal Business Unit in Mpumalanga.
This article provides a comprehensive, easy-to-understand guide to the Eskom Clerk Support Services jobs for 2026, covering the role’s purpose, responsibilities, skills requirements, qualifications, work environment, and long-term career prospects. If you are considering a stable administrative career within a respected public entity, this guide will help you decide whether this role is right for you.
Eskom as an Employer in South Africa
Eskom is South Africa’s primary electricity supplier and a cornerstone of national infrastructure. Its operations support economic growth, service delivery, and development across both urban and rural communities. Due to the scale and complexity of its work, Eskom relies heavily on strong governance, accurate records, and efficient administrative systems.
Administrative roles, including Clerk Support Services positions, are essential to Eskom’s ability to function effectively. Documentation, record control, and information management ensure that operations comply with legal requirements, internal policies, and audit standards.
For individuals searching for Eskom Clerk Support Services jobs in 2026, Eskom offers more than employment. It provides long-term stability, exposure to professional systems, skills development, and the opportunity to contribute to national service in a meaningful way.
Position Overview: Clerk Support Services (Documentation)
The Clerk Support Services (Documentation) role falls under Task Grade T05 and is located within the Information and Records Management (IRM) Documentation Department at Eskom’s Kendal site in Mpumalanga.
The primary objective of this role is to support Eskom’s documentation processes by ensuring that records are accurately captured, stored, managed, and retrieved according to approved standards and legislation. This includes both physical and digital documentation.
This position is ideal for individuals who are organised, detail-oriented, and comfortable working in a structured environment. Many candidates interested in Eskom Clerk Support Services jobs 2026 are drawn to the role because it provides a solid foundation for administrative and records management careers.
Key Responsibilities and Daily Duties
1. Document Scanning and Digital Records Management
A major responsibility of the Clerk Support Services role is converting physical documents into secure digital formats. This process supports Eskom’s move toward efficient, accessible, and compliant record-keeping systems.
Key duties include:
- Preparing documents for scanning
- Ensuring scanned records meet quality and accuracy standards
- Indexing and classifying documents correctly
- Protecting sensitive information and maintaining confidentiality
This function is critical for audits, compliance checks, operational continuity, and legal processes.
2. Filing and Archiving of Records
Proper filing and archiving ensure that Eskom’s records can be retrieved quickly and safely when required. Both physical and electronic records must be managed in line with retention policies and classification systems.
Responsibilities include:
- Filing documents according to approved procedures
- Managing archives in line with retention schedules
- Protecting records from loss, damage, or unauthorised access
- Assisting with document retrieval for internal use or audits
Candidates applying for Eskom Clerk Support Services jobs in 2026 should be comfortable following detailed procedures and maintaining organised systems.
3. General Administrative Support
Clerk Support Services employees provide essential administrative assistance to ensure smooth departmental operations. This support helps improve efficiency and service delivery across the organisation.
Typical tasks include:
- Data capturing and updating records
- Preparing basic reports or summaries
- Managing internal correspondence
- Coordinating document-related requests
Strong time management and organisational skills are essential for handling these responsibilities effectively.
4. End-User and Staff Support
Another important part of the role is assisting internal employees who interact with Eskom’s documentation systems and processes.
This includes:
- Guiding staff on document submission procedures
- Explaining scanning and filing requirements
- Ensuring compliance with documentation standards
- Responding to basic system or process-related queries
Professional communication, patience, and a service-oriented mindset are highly valued in this area.
5. Teamwork and Personal Effectiveness
Eskom places strong emphasis on teamwork, accountability, and continuous improvement. Clerk Support Services employees are expected to contribute positively to the work environment.
This involves:
- Participating in team meetings
- Supporting colleagues when needed
- Taking responsibility for personal performance
- Adhering to Eskom’s code of conduct and values
Skills and Competencies Required
Behavioural Competencies
Successful candidates typically demonstrate:
- Professional conduct and appearance
- Integrity when handling sensitive information
- Honesty and ethical behaviour
- Reliability and accountability
These traits are especially important in documentation roles where trust and confidentiality are essential.
Work Ethic and Professional Attitude
Although the role is not managerial, Eskom expects all employees to show initiative and professionalism.
Important qualities include:
- Ability to work well within a team
- Problem-solving and adaptability
- Customer-focused service delivery
- Respectful and efficient communication
These competencies support long-term growth within Eskom.
Knowledge and Technical Skills
Applicants should have:
- Basic knowledge of office and documentation systems
- Understanding of organisational policies and procedures
- Computer literacy, particularly in a Windows environment
- Good written and verbal communication skills
Attention to detail and accuracy are critical in daily tasks.
Minimum Qualifications and Experience
Educational Requirements
Applicants must have:
- Grade 12 / NSC / NCV Level 4
- Qualification at NQF Level 4 with 120 credits
This makes the role accessible to school leavers and early-career professionals.
Experience Requirements
- At least one year of administrative experience is recommended
- Experience in records management or office administration is an advantage
Transferable skills may be considered where direct experience is limited.
Employment Equity and Inclusion
Eskom is committed to fair employment practices and diversity. In line with its Employment Equity Plan, preference may be given to candidates from designated groups.
Persons with disabilities are encouraged to apply, and Eskom aims to provide an inclusive and accessible workplace for all employees.
Work Environment and Conditions
The position is based at Eskom’s Kendal Power Station in Mpumalanga, a well-established operational site.
Employees benefit from:
- A structured and professional working environment
- Clear policies and governance systems
- Strong ethical standards
- A smoke-free workplace
Many applicants interested in Eskom Clerk Support Services jobs 2026 value the stability and predictability of Eskom’s work culture.
Career Growth and Long-Term Opportunities
Starting as a Clerk Support Services employee can open doors to further opportunities within Eskom. With experience and training, employees may progress into:
- Senior administrative roles
- Records and information management positions
- Compliance or governance support roles
Eskom’s internal development programmes support skills growth and career advancement.
Frequently Asked Questions (FAQ)
1. Is the Eskom Clerk Support Services job permanent?
Yes. This position offers a permanent contract, subject to successful completion of probation and performance requirements.
2. Where is the position based?
The role is based at Eskom’s Kendal Business Unit in Mpumalanga.
3. Is this role suitable for entry-level candidates?
Yes. Applicants with Grade 12 and basic administrative experience are encouraged to apply.
4. What skills are most important for this job?
Organisation, attention to detail, computer literacy, professionalism, and confidentiality are key skills.
5. Does Eskom support employment equity?
Yes. Eskom follows a strict Employment Equity Plan and encourages applications from designated groups and persons with disabilities.
Final Thoughts
The Eskom Clerk Support Services (Documentation) role in 2026 offers a valuable opportunity for individuals seeking stability, professional growth, and meaningful public-sector employment. With accessible entry requirements, structured processes, and long-term career potential, this position remains one of the most attractive administrative opportunities within Eskom.
For job seekers aiming to build a reliable and ethical career, Eskom continues to stand out as an employer of choice in South Africa.
Amina Sechaba is a passionate career writer and employment researcher dedicated to helping South Africans find better job opportunities and prepare for successful careers. With years of experience in content writing and career development, Amina creates informative articles, application guides, and interview tips that empower job seekers to reach their full potential. Through her work with Submit Your CV, she aims to simplify the job application process and provide reliable information on learnerships, internships, and career advice for both students and professionals.