SA YOUTH JOBS vacancies Call Centre Agent vacancies at National Credit Regulator

Call Centre Agent vacancies at National Credit Regulator


Call Centre Agent vacancies at National Credit Regulator

Categories:

The National Credit Regulator is seeking qualified candidates to apply for the Call Centre Agent Vacancies. The closing date for applications is 09 February 2024.

Position: Call Centre Agent Paterson

Grade: B-Lower

Salary Range: R64,700 – R116,500

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Overview:

The Call Centre Agent vacancy at the National Credit Regulator (NCR) requires the following: Requirements:

– Grade 12 certificate

– One year post-matric qualification in customer service or relevant field

– One year of relevant experience in customer service

– Certificate in debt counselling is advantageous

Duties:

– Act as the initial point of contact for stakeholders

– Interact with consumers via calls, emails, and faxes to resolve NCA-related inquiries

– Retrieve and respond to telephone messages promptly

– Assess consumer needs and provide information on debt counselling

– Contribute to enhancing customer satisfaction and business performance

– Update records in Complaints Management Systems and handle administrative tasks
Skills:

– Basic computer skills

– Effective communication

– Empathetic listening and information interpretation

– Time management

– Interpersonal and problem-solving abilities

– Conflict management

– Service-oriented with a focus on results

– Team player with multitasking capabilities

– Call handling techniques

Knowledge:

– Debt counselling procedures

– National Credit Act background

How to Apply:

Send a detailed CV with the relevant reference number to IF-Recruitment@ncr.org.za. The NCR is an equal opportunity employer offering competitive packages. Please note that only shortlisted candidates will receive correspondence. Applications submitted after the closing date will not be considered.

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